Delivery & Returns

At EternalRosesShop.com, we are committed to providing you with a seamless shopping experience, from the moment you place your order to the joyous receipt of your carefully curated eternal roses. Below, we outline our delivery process and return policy to ensure your satisfaction with every purchase.

Delivery Information:

1. Shipping Options: We offer a variety of shipping options to cater to your needs. Choose from standard or expedited shipping during the checkout process. Please note that shipping times may vary based on your location.

2. International Shipping: Yes, we ship internationally! Explore our exquisite eternal roses regardless of your location. International shipping details, including estimated delivery times and costs, can be found during the checkout process.

3. Order Processing: Once your order is placed, our team begins the careful process of preparing your eternal roses for shipment. Please allow for order processing time, and refer to your order confirmation for updates on its status.

4. Shipping Confirmation: Once your order is dispatched, you will receive a shipping confirmation email containing tracking information. Track your package and anticipate the moment your eternal roses arrive.

Returns & Exchanges:

1. Our Guarantee: We stand by the quality of our eternal roses. If, for any reason, you are not completely satisfied with your purchase, please contact us within [insert number of days, e.g., 14 days] days of receiving your order.

2. Return Process: To initiate a return or exchange, please reach out to our customer support team via the contact form on our website or by emailing [email protected]. Our team will guide you through the process and provide you with a return authorization if eligible.

3. Condition of Returns: To qualify for a return or exchange, the eternal roses must be in their original, unopened packaging and in the same condition as received. Please note that personalized or customized items may have different return criteria.

4. Refunds & Replacements: Upon receiving your returned item, we will process your refund or replacement promptly. Refunds will be issued to the original payment method.

5. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. Please ensure that returns are adequately packaged to prevent damage during transit.

6. Damaged or Defective Items: In the rare event that your eternal roses arrive damaged or defective, please contact us immediately. We will work swiftly to resolve the issue and ensure your satisfaction.

Thank you for choosing EternalRosesShop.com for your eternal rose experience. If you have any further questions or require assistance, our customer support team is here to help. We appreciate your trust in our commitment to delivering timeless beauty to your doorstep.